Work experience:
Worked on multiple teams within the field of usability for TomTom, Rabobank & Tridion
Deliverables:
• Case Studies
• Personas
• Site Mapping
• Functional Designs
• Testing Usability

"Practical and functional websites rarely win prizes for design but they do win sales and make profits."
- Gerry McGovern
www.gerrymcgovern.com
"It's quite normal for e-commerce sites to increase sales by 100% or more as a result of usability. More important, they can probably avoid 9 of 10 returns by eliminating most mis-designed items (a 1000% improvement of the error rate metric)."
- Jakob Nielsen